Refund policy
# Return and Refund Policy for Zyra Wear
**Last Updated:** [30-5-2026]
At **Zyra Wear**, customer satisfaction is important to us. If you are not fully satisfied with your purchase, we are here to help. Please read our Return and Refund Policy carefully before requesting a return, exchange, or refund.
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## 1. Return Eligibility
To be eligible for a return, the item must meet the following conditions:
* The return request is made within **[X DAYS]** of receiving the order.
* The item is unused, unworn, and in original condition.
* All original tags, labels, packaging, and accessories are included.
* The item must not be damaged, washed, or altered by the customer.
* Proof of purchase or order confirmation must be provided.
We reserve the right to reject returns that do not meet these conditions.
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## 2. Return Timeframe
Customers may request a return or exchange within **[X DAYS]** from the delivery date.
Requests submitted after this period may not be accepted.
To start a return request, please contact us at:
* **Email Address:** [EMAIL ADDRESS]
Please include:
* Order number
* Product name
* Reason for return
* Photos (if the item is damaged or defective)
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## 3. Refund Process
Once we receive and inspect the returned item, we will notify you regarding the approval or rejection of your refund request.
If approved:
* Refunds will be processed within **[REFUND PROCESSING TIME]**.
* Refunds will be issued through the original payment method where applicable.
* For Cash on Delivery (COD) orders, refunds may be processed through bank transfer, mobile wallet, or store credit.
Please note that banks or payment providers may take additional time to reflect the refund.
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## 4. Exchange Options
We offer exchanges for:
* Wrong size
* Defective products
* Damaged items
* Incorrect item received
Exchange requests must be made within **[X DAYS]** of receiving the order.
Exchanges are subject to product availability. If the requested item is unavailable, we may offer:
* Store credit
* Refund
* Alternative product option
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## 5. Damaged or Defective Products
If you receive a damaged, defective, or incorrect product, please contact us within **[X DAYS]** of delivery.
Please provide:
* Your order number
* Clear photos of the product and packaging
* Description of the issue
Once verified, we will arrange a replacement, exchange, or refund at no additional cost to you.
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## 6. Non-Returnable Items
The following items are not eligible for return or refund unless received damaged or defective:
* Sale or clearance items
* Gift cards
* Customized or personalized products
* Undergarments or hygiene-sensitive items
* Items damaged due to misuse or improper handling
We may update the list of non-returnable items at any time.
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## 7. Return Shipping Costs
* If the return is due to our mistake (wrong item, damaged product, or defective item), we will cover the return shipping cost.
* If the return is due to customer preference (size issue, change of mind, etc.), the customer may be responsible for return shipping charges.
Original shipping charges are generally non-refundable unless the return is caused by our error.
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## 8. Late or Missing Refunds
If you have not received your refund after the stated processing time:
1. Check your bank account or payment method again.
2. Contact your bank or payment provider, as processing times may vary.
3. If you still need assistance, contact us at **[EMAIL ADDRESS]**.
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## 9. Contact Us
If you have any questions regarding returns, refunds, or exchanges, please contact us:
* **Store Name:** Zyra Wear
* **Email Address:** [raouserim1000@gmail.com]
* **Phone Number:** [03445210269]
* **Business Address:** [jaboka okara]